Positions: Content Design Intern
Location: Nairobi, Kenya (our headquarters)
Innovation Area: Environment and Health; Material and Chemicals; Developing Economies
Position Type: TomKat Center-supported
Internship Term: 8 weeks
Revivo is on a mission to improve access to quality electronics repairs, starting in Kenya. We connect small repair shops with the spare parts and tools that they need through our online marketplace (www.revivokenya.com). Quality repairs lead to a reduction in e-waste and greenhouse gas emissions from producing new products. Repairs also make life-changing products like phones and solar home systems more affordable by extending their life. Revivo launched in mid-2022 and we have already sold over 20,000 products and have hundreds of active customers.
In addition to selling spare parts and tools, we also provide educational content to the repair shops we work with to increase the quality of their work. You will work on designing and creating new content that is useful to repair technicians. This will start with deep-dive customer interviews to understand the needs of the repair shops and where they currently get content. You will then pilot different types of content (videos, blogs, etc) and focus areas (how to repair screens, how to attract new customers, etc.). There is lots of room for creativity in this project, and we are looking for someone with a passion for understanding customer needs and developing innovative solutions! We also want someone who is not afraid to get their hands dirty and work collaboratively in a fast-moving startup environment.
- Experience in customer research and design thinking.
- Experience creating content (videos, blogs, etc.).
- A background in electrical or mechanical engineering (not necessary, but nice to have!)
- Experience living in an emerging market, especially one in East Africa.
- Most importantly, an open-minded attitude and excitement for new challenges!
Electrical engineering, mechanical engineering, engineering physics etc.